Shipping policy

Effective Date: July 27, 2026
This Shipping Policy applies exclusively to all purchase orders placed through the official AirFree website. It clearly defines the order processing workflow, global delivery schedules, shipping fee calculation standards, customs liability rules, parcel tracking services, and all standardized shipping terms governing transactions between AirFree and our customers.
AirFree retains the right to revise, update, or adjust the contents of this Shipping Policy at any time without prior notice. All policy updates shall take immediate effect upon publication on our official website, and continued use of our shipping services constitutes acceptance of the latest policy terms.

1. Order Processing Time

All paid orders will be processed and arranged for shipment within 1–3 valid business days after successful payment verification. Business days exclude weekends, statutory public holidays, and official festival holidays. Any orders submitted during non-business days will be scheduled for processing on the next available business working day.
We conduct strict product quality inspections and professional packaging for every order before dispatch. All packages are properly protected to resist extrusion, collision and conventional environmental impacts during long-distance international logistics transportation, ensuring intact product delivery to customers.

2. Shipping Regions & Delivery Time

We support global cross-border shipping and deliver products to most countries and regions around the world. The estimated delivery cycle for different shipping methods is as follows (for reference only, not a guaranteed delivery time):
  • Standard International Shipping: 7–21 business days
  • Express Shipping (if applicable): 3–7 business days
Actual delivery time may be extended due to uncontrollable objective factors, including but not limited to international logistics congestion, customs routine inspection and clearance delays, remote regional transit restrictions, extreme weather, and unexpected logistics emergencies. AirFree shall not be held responsible for any delivery delays caused by the above objective circumstances.

3. Shipping Fees & Free Shipping Rules

Shipping fees are dynamically calculated by our system during checkout based on multiple factors, including the customer’s destination country/region, selected shipping method, product weight, package volume, and real-time logistics quotation standards.
We regularly launch preferential activities such as free shipping for eligible orders. All free shipping thresholds and activity rules are subject to the real-time display on the order checkout page at the time of purchase, and no retroactive adjustments will be made for completed orders.

4. Tracking Information

Once your order is successfully dispatched, we will send a dedicated shipment confirmation email to your reserved email address, which includes the official tracking number and real-time tracking link. Due to the data synchronization delay of international logistics carriers, the tracking information may take 2–5 business days to be fully updated and displayed.
Customers can query the real-time logistics status of their packages online at any time through the official tracking link to monitor the entire delivery process.

5. International Customs, Duties & Taxes

All international cross-border shipments may be subject to import duties, value-added taxes, customs clearance service fees, and other additional charges stipulated by the customs and tax policies of the destination country or region.
All customs duties, import taxes and any additional local clearance fees are the sole responsibility of the customer. AirFree will not bear any relevant fees, nor will we be liable for order detention, return, abandonment or economic losses caused by destination customs policy requirements or customer non-compliance with local tax regulations.

6. Shipping Restrictions & Undeliverable Orders

We reserve the right to suspend, restrict or terminate shipping services to specific countries and regions due to international policy adjustments, local logistics suspension, regional safety risks, trade control restrictions and other uncontrollable factors.
For failed deliveries caused by customer-side reasons, including inaccurate or incomplete recipient address information, recipient refusal to sign for the package, long-term unclaimed parcels, and personal reasons leading to return of goods, all resulting return shipping fees, package abandonment losses and other incidental expenses shall be fully borne by the customer.

7. Lost or Damaged Packages

We adopt standardized and shockproof packaging for all products to reduce transportation risks. If your package is severely damaged, lost or missing during international transportation, please contact our customer service team within 48 hours after receiving the package or discovering the abnormal situation, and provide relevant photos and video evidence. We will verify the situation and negotiate with the logistics provider to provide a reasonable solution case by case.

8. Contact Us

If you have any inquiries or disputes about shipping methods, delivery time, logistics tracking, customs issues and other shipping-related matters, please feel free to contact our official customer support team via the contact email displayed on our website. We will respond and provide professional after-sales service within 24 business hours.
AirFree Official Team
Business Email: service@theairfree.com