Refund policy

These Return and Refund Policy terms apply to all orders placed on the official AirFree website. This policy clearly outlines the return eligibility, return procedures, non-returnable items, exchange rules, cooling-off period, and refund processing standards for all customers.
We offer a 30-day return window for all eligible products. You may submit a return request within 30 calendar days from the date you receive your ordered items.

1. Return Eligibility Requirements

To qualify for a return, your items must remain in original brand-new condition: unworn, unused, unaltered, with all original tags, labels, and intact original packaging. You are also required to provide valid purchase proof or order receipt for return verification.

2. How to Start a Return

All return applications must be initiated by contacting our customer support team first. You may reach us at service@theairfree.com to submit a return request and obtain official return instructions.
Approved returns must be sent to our designated return address as provided by our support team. We do not accept unannounced returns. Any items sent back without prior official return confirmation will be rejected and cannot be processed for refund or exchange.

3. Damages, Defects & Incorrect Items

Please carefully inspect your package and products immediately upon delivery. If you receive defective, damaged, faulty items or incorrect goods, please contact our support team right away with photo and video evidence. We will evaluate the issue and provide corresponding solutions including re-delivery, partial compensation, or full refund according to the actual situation.

4. Non-Returnable Items & Exceptions

The following categories of goods are non-returnable and non-refundable due to product characteristics and safety regulations:
  • Perishable goods including food, flowers, and plants
  • Customized products, personalized items, and special custom orders
  • Personal care and beauty products
  • Hazardous materials, flammable liquids, and compressed gases
  • Final sale discount items and gift cards
If you are unsure whether your item is eligible for return, please contact our customer service for confirmation before submitting a return application.

5. Exchange Policy

We do not support direct item exchange service. If you need to replace your item with a different style, size, or product, you can apply for a return following our return policy. Once your return request is approved and processed, you may place a new separate order for your preferred product.

6. European Union 14-Day Cooling-Off Period

For customers residing in the European Union, you are entitled to the statutory 14-day cooling-off period. Within 14 days after receiving your goods, you may cancel your order or return purchased items for any reason without further justification. The same product condition requirements apply: items must be unused, unwashed, with original tags and original packaging, and accompanied by valid purchase proof.

7. Refund Processing Rules

After we receive and complete the inspection of your returned items, we will notify you of the final review result, including refund approval or rejection.
If your return is approved, the refund will be processed to your original payment method within 10 business days. Please note that banks and credit card institutions may require additional processing time for the fund arrival, which is beyond our control.
If you have not received your refund more than 15 business days after our official refund approval, please contact us at service@theairfree.com for inquiry and follow-up.

8. Contact Information

For all return, exchange, refund and after-sales related questions, please feel free to contact our official support email: service@theairfree.com
AirFree Official Team Business Email: service@theairfree.com
Return Address: Angie Wong, 3801 S Ashland Ave, Chicago, IL 60632, United States Contact Phone: 312-714-9468